Payment and Refund Policy
Last updated: 27 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses and related resources offered by storytrixel through its website. The services include access to Course A, which provides comprehensive materials on storytelling techniques, script structure development, camera composition principles, studio lighting setups, and efficient workflows for creating digital video stories. It covers one-time purchases, subscription-based access, and any bundled digital content. The policy governs transactions for customers located in the United Kingdom and explains how payments are processed and refunds handled under applicable UK law.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the website are in British Pounds Sterling (GBP) unless otherwise stated. Prices include value added tax (VAT) at the prevailing UK rate where applicable. No additional charges apply for standard digital delivery. However, if a customer requests a physical format or custom support beyond the standard offering, extra fees may be disclosed before completion of the purchase. storytrixel reserves the right to adjust prices, but changes will not affect confirmed orders.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, as well as secure online payment processors compliant with UK standards. Payment is authorised at the time of order placement. All transactions use encryption and secure gateways to protect card details. storytrixel does not store full payment information. Authorisation confirms sufficient funds and validity before the contract is formed.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon submitting an order and receiving payment authorisation, you will receive an email confirmation from storytrixel. The contract is formed when this confirmation is sent, granting immediate access to the digital content for eligible purchases. Customers should retain this confirmation for their records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, customers have a 14-day cooling-off period from the date of purchase to cancel. For digital content, this right is lost once download or access begins, unless the consumer agrees to waive it. Cancellations must be requested in writing via the contact form on the Contacts page.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the cooling-off period if access has not commenced. Once content is accessed, refunds are generally not provided except in cases of technical fault or error by storytrixel. Promotional offers and subscriptions may have specific terms excluding refunds after initial access. Non-refundable items include completed courses and any customised resources.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact storytrixel using the form on the Contacts page, providing your order number, purchase date, reason for the request, and confirmation that no content has been accessed. Include your full name and email address associated with the account. Requests must be submitted within the applicable period.
Inspection, Approval, Rejection, and Notification of the Refund Decision
storytrixel will review each request within 10 working days. You will be notified by email of approval or rejection, with reasons provided for any refusal. If approved, processing begins immediately. Disputes can be escalated under UK consumer law.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing typically takes 5 to 14 working days, depending on the provider. Funds should appear in your account within this timeframe, though bank processing may extend it slightly.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content access begins upon purchase confirmation, waiving the standard cooling-off right unless otherwise agreed. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts apply only to the initial term and do not guarantee future refunds.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments will result in order cancellation. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraud results in immediate order hold and reporting to authorities where required under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and PECR. You retain rights to goods and services of satisfactory quality, and remedies for faulty digital content. Nothing in this policy excludes liability for negligence or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the contact form available on the Contacts page or email [email protected]. Written correspondence may be sent to McSweeney Centre, 31 Henry Place, Belfast BT15 2AY, United Kingdom. storytrixel may update this policy periodically; changes take effect upon publication. The last update occurred on 27 September 2026. Continued use of the site constitutes acceptance of the current terms.